Product News

How to fix your cartridge incompatibility issues

You have just purchased some new compatible cartridges for your Brother, Epson, HP or other printer. You are excited to start printing again. You pop in the new cartridge and it doesn't work!

How to fix your cartridge incompatibility issues:

Like we always say - remain calm! When you purchase a compatible toner cartridge with Quest 4 Toner, you are guaranteed success and we will certainly help you when it goes awry. Our high-quality cartridges will no doubt work - it might just take some troubleshooting to get it successfully operational.
Here are a few steps to try to alleviate the issue:
1.When you remove the old cartridge, allow roughly 10 minutes before installing the new one.
2.Try replacing the old cartridge with the new one and see if the printer will recognize the cartridge.
3.If that doesn't work, remove the new cartridge and place it in a safe place and surface so there won't be further damage.
4.Turn off the power and unplug the printer from the outlet and let it sit for 10 or so minutes.
5.Plug it back in and re-insert the cartridge.
6.Turn the power back on and this should work and your new cartridge should work!
If that didn't work, you can try the following:
In the back of the toner cartridge there's a flat piece of metal or copper - this piece of metal can often times get dirty and would require a cleaning.

You should power down and unplug the printer. Carefully remove the cartridge and place it in a safe place. Inspect the cartridge and the inside of the printer for any metal contacts. You should also check the inside of the printer for the connection point.

Softly, with a dry cloth, wipe the contacts on the cartridge and printer in order to remove any dirt or residue that has built up over the years. Replace the cartridge, power back on and try again to print.

If you are still having issues - there are still more steps to follow:

1.Make sure you ordered the correct cartridge. You may have inadvertently ordered the wrong ink or toner cartridge. Ensure your printer model is listed under our Compatible Printer List provided on every product page on our website.
2.Ensure all the protective covers and strips were remo

3.Make sure you've purchased actual toner or ink for your printer and not a new drum unit or maintenance piece. We can help identify what sort of product you purchased.
4.Update your firmware or printer software by following the instructions that came with the unit.
  Article origin: Proudly Canadian

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